FrostFreak



DELIVERY & RETURNS


DELIVERY


Free Shipping on all orders and shipments will be trackable after dispatch.

We operate from South India and expected delivery days from the date of dispatch will be as follows:

  1. South India (TN, KL, KA, AP, TE) - 2 to 3 days
  2. Central India (MH, GJ, MP, CH, OD) - 3 to 5 days
  3. North India (RJ, DL, HR, HP, UP, UT, PB, BH, JH, WB) - 5 to 7 days
  4. East India, J&K - 7 to 9 days

Aforementioned counts only the working days.

Tracker link will be provided in My Orders page.

Predominantly dispatched via Delhivery logistics.

Since all the products are hosted in tie-up with various store outfronts and factory outlets, orders will be confirmed for availability only after the order placement.

We keep the data updated every 24 hours and working towards keeping the stock realtime.

In case of out of stock on an ordered product, the same will be made on demand by Shoe Makers again in five working days if leather patterns are available at time. Else, orders will be denied and informed to the customer via email.




EASY RETURNS / EXCHANGES


Upon receiving your order, if it doesn't fit or you just like to return it, you have 2 calendar days from delivery date to raise a return. We will not accept any return after this period.

Before proceeding a return note that:

  • The product must be new & in an unworn condition.
  • The product must be returned in the same condition as it was received.
  • Customer is responsible for safe packaging to ensure no damage on return transit.

Please contact us through email at executive@frostfreak.com with your order number for returns so that your assigned customer executive can contact you for discrepancies.

Product will be reverse picked from the delivered address* and we will ship back alternate size/product with no service charge.

Orders under certain offers might not apply returns. You shall confirm this with our executive.

Alternate product should be either of same price or higher. And in case of higher price value, excess amount will be collected.

No returns on kids products.


* No returns for service outside India.